Support

Help with publishing, domains and SSL.

HostLuma.app support focuses on the hosting workflow: connected projects, publishing status, preview URLs, custom domains, SSL and account access.

Open portal Email support Read docs

Support routes

Where to start.

DocsDocumentation

Start with the workflow, publishing, domains, SSL and troubleshooting guides.

PortalCustomer portal

Check publishing status, logs, app details, billing and account information.

ContactEmail support

Contact Host Luma support for account or hosting-side questions.

Scope

What support covers.

Can support fix my AI-generated code?

Support can help identify hosting-side issues and point to logs. Website code and content remain the customer's responsibility.

Can support help with domains?

Yes. Support can help with Host Luma domain setup and SSL visibility.

What should I include when asking for help?

Include your application URL, custom domain if one is attached, the approximate time of the issue, what you expected to happen and any visible publishing log message.

Is support UK-based?

Host Luma is a UK hosting company and provides managed support for the platform.